Terms, Conditions and Privacy
Please read these conditions carefully as they are the terms of your contract with us.
Bookings and Payment
Agreed bookings will not be confirmed until full deposit of half your booking has been received in advance. A deposit of 50% of the booking value will be required on your confirmation of the reservation if the date of arrival is more than 4 weeks from the date of reservation. This deposit is nonrefundable Deposits will be refunded in full if you cancel more than eight weeks in advance of your holiday. Dates requested will only be held open for 14 days pending receipt of deposit. Prices are quoted in Pounds Sterling and Euros. The full balance is payable 4 weeks prior to your stay.
Payment in full will also be required at the time of booking if the reservation value is 100€ or less. If payment of the deposit or of the full amount (as applicable) is not received by Alphonse Mas within 10 working days of the client completing the payment form, the reservation will be deemed void and the host will be free to accept alternative reservations.
Payment can be made by cheque (Euros or Sterling) and sent to our address on our website.
All reservations processed through us directly or through our website and its agents form a contract only between Alphonse Mas and the guest. This contract is NOT between the agents and the guest. This contract is deemed valid from the time a confirmation of reservation e-mail is sent to the guest's e-mail account given on the enquiry form unless the e-mail is returned to our e-mail directly, the e-mail is deemed to have been received by guest.
Alphonse Mas warrants that it will process reservation requests in accordance with accepted industry and confirm any such reservations in advance. Alphonse Mas accept limited liability for any loss due to an error by the staff. Liability is limited to the accommodation cost of the establishment concerned.
Alphonse Mas is not liable for any of the following conditions:-
a) Confirmation e-mail sent to guest is not received.
b) The accommodation cancels a reservation due to circumstances outside the control of Alphonse Mas
c) Guest enters incorrect details on enquiry form.
3. On receipt of the deposit/full payment and of the host's acceptance of your reservation, guests will be emailed with full details of their booking, which will include the address details of the accommodation and directions.
4. If, for whatever reason, the balance is not forthcoming within 10 working days from the due date, Alphonse Mas will consider the reservation cancelled and the deposit will be forfeited.
Please note that if you request any amendments to your reservation after the deposit has been paid (amendments may include changes to dates, changes to the number of nights, changes to the number of persons in the party etc), an administration fee of 20€ will be charged.
Any person leaving before the agreed term of your stay shall still be liable for the remaining nights stay, plus any such services used and still using to date.
Any payments made by cheque found to be fraudulent shall be reported to the police and authorities in both France and the UK and we could seek any compensation through the courts and collections agents to resolution and recompense in its full and final settlement. This could also result in criminal action taken in respect of any of this or any such criminal damage to the rooms or items throughout the house, if left in a damaged state. This also includes stolen goods from the house and rooms alike.
Cancellation
All enquiries and reservations made through our website will be sent a confirmation booking email to confirm their booking and dates etc. Clients are required to respond and confirm that the information contained in the received e-mail is correct. Our aim is to make your life simpler by handling all of the reservation correspondence ourselves
Once a booking has been confirmed you are contracted to pay the full balance due as described above. If you wish to cancel the holiday outside the eight-week period we will attempt to re-let the accommodation, if successful, and at our discretion, refund all or part of the deposit paid. You must appreciate that the shorter the notice, the less likely we will be able to re-let the accommodation. You are strongly advised to take out travel insurance, which covers any financial loss resulting from unavoidable cancellation.
Deposits are refundable due to cancellation of your accommodation made by us in exceptional or unforeseen circumstances
In the unlikely event that we are forced to cancel or change your accommodation booking, we will notify you as soon as possible and seek to arrange alternative accommodation of equivalent quality and in the same general location. We regret no refund or compensation will be payable if we have to cancel your reservation due to circumstances that we could not reasonably foresee or avoid. These may include war, threat of war, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, bad weather. In these circumstances, we are not liable and we will not pay any resulting expenses or additional costs. In all cases liability and compensation are restricted in accordance with the provisions of all applicable international conventions which concern accommodation.
In particular, you should note that tariffs are subject to change without notice. We accept liability if the accommodation is not of a reasonable standard within the context of the price of the accommodation and the length of your stay.
Accommodation
Alphonse Mas is available for occupancy from 2.30 pm on the date of arrival and must be vacated by 11.00am on the date of departure. This allows us time to prepare for each arrival. You are expected to leave the accommodation in a clean and tidy state and to leave the room and its contents as you found it, any breakages/equipment failure must be brought to our attention at the time. We reserve the right to make reasonable deductions when appropriate. The damage deposit will be refunded subject to inspection of the accommodation
In general, for clients staying for a week or more, bedding and towels are changed weekly.
Alphonse Mas is non-smoking.
We will not be liable for any matters beyond the reasonable control of ourselves; nor for any loss, damage or inconvenience caused to or suffered by any guest should the property be destroyed or substantially damaged prior to the booked period, other than the amount already paid by you in respect of the booked period. Under no circumstances shall our liability to you exceed the amount paid to us by you for the booked period. The use of the accommodation, equipment or other amenities is entirely at your risk and we accept no responsibility for any injury, loss or damage to guests personally, their belongings or vehicles. You are reminded to bring your EHIC card ( European Health Insurance Card ), which replaced the E111, with you and to have provided your own travel/holiday insurance cover, or any other type as protection excluding us from any such liability of any kind at all
Complaints
If you have a complaint about the accommodation we have arranged, you must tell the staff of the accommodation immediately at the time of your stay. If they do not put things right and your enjoyment of your stay is severely affected you must let us know as soon as possible, but in any case within 48 hours of the problem becoming apparent. You can contact us by phone on +33 (0)950 021948 or +33 (0) 670 376534 or by e-mail at gill@francetorent.com. We need your name, where you can be contacted and full details of the problem. If, having returned to the UK, you wish to take the matter further, you must write to us with full details of the complaint within 28 days of your return. We will not be responsible for complaints made after this time or if you have not followed the above procedure. We endeavour to respond to all complaints within five working days.
We will not be responsible for your disappointment because of your unrealistic expectations where the accommodation has been as described.
Please note that it is the responsibility of any traveler overseas to ensure that they have adequate travel insurance for their trip. This also includes any such medical and hospitalisation where necessary, and if you are unable to leave your room for any medical reason, your insurance must be able to cover all costs relating to the ongoing accommodation charges etc. You will be billed until alternative arrangements have been made.
Pets
Regrettably we cannot accept pets.
Children
We welcome children of all ages by arrangement.
Damage
We reserve the right to charge for the replacement, cleaning or repair of any item damaged either willfully or because reasonable precautions have not been taken. In the event your damaged deposit will not be refunded.
Privacy
We collect information about you for two reasons: firstly, to process your booking and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to any other parties.
The type of information that we will collect about you will come from the enquiry form and payment form that you may complete on our website and includes your name, address, telephone number and e-mail address.
If you have any questions/comments about privacy, you should e-mail us.